Brian Killian Consulting
Operational asset performance • Reporting • Process improvement
Pacific NorthwestOffice • Mixed-use • MultifamilyOwner & Investor Reporting

Turn operations into measurable asset performance.

I help owners, operators, and asset teams improve NOI, modernize reporting, and build repeatable operating frameworks—without adding noise. If your portfolio needs tighter controls, clearer narratives, and better execution, I can step in quickly.

Typical outcomes
NOI & recovery lift
Expense control, utility recovery, vendor optimization.
Execution focus
Capital planning
Prioritize, phase, and deliver projects with stakeholder alignment.
Clarity
Reporting that lands
Board- and investor-ready narratives from the numbers.
How I typically engage
Rapid diagnostic (2–3 weeks)
Tailored scope, measurable deliverables, clean handoff.
90-day operating reset
Tailored scope, measurable deliverables, clean handoff.
Quarterly portfolio performance cadence
Tailored scope, measurable deliverables, clean handoff.
Interim leadership / stand-up function
Tailored scope, measurable deliverables, clean handoff.
Best fit for
Owners/operators who need tighter NOI controls, clearer reporting, improved customer experience, and repeatable processes.
What I do

Consulting services

Flexible engagement models that strengthen performance, improve reporting, and make operations more predictable.

Operational & Financial Reporting
  • Monthly operating reports (MOR) that tell the story
  • Variance narratives + forward-looking risk flags
  • Portfolio dashboards and KPI standards
Budgeting, Reforecasting & Business Plans
  • Budget build, reforecast cadence, and controls
  • One- to five-year business plans and capital roadmaps
  • Underwriting-style analysis for operational decisions
Process Management & Improvement
  • SOPs across PM/engineering/accounting/project teams
  • Approval workflows + vendor governance
  • Lean-style root cause and waste reduction
Capital Planning & Delivery
  • Project phasing, scope control, and reporting
  • Owner/tenant stakeholder alignment
  • Lifecycle planning tied to compliance + energy codes
Customer Experience & Retention
  • Service standards, comms cadence, and playbooks
  • Vendor SLAs/KPIs that support the occupant experience
  • Escalation protocols and incident response
Common deliverables
MOR templates • budget models • dashboards • vendor KPI/SLA scorecards • capital plans • SOP playbooks • executive narratives
Industries & portfolios
Office • mixed-use • multifamily • campus environments • retail components • data center adjacency
How we start
30-minute intro call → data request → rapid diagnostic → prioritized roadmap and quick wins.
Proof

Selected case studies

Representative examples of outcomes and methods. Details can be anonymized for confidentiality.

Office / Tech Campus1M SF$25M CapEx+10% NOI88%→97% occupancy
NOI lift + capital delivery + occupancy recovery
Operational reset for a 1M SF commercial portfolio including tech campus, offices, and a data center—alongside major capital delivery.
Outcome
Improved NOI and tenant experience while keeping capital delivery predictable and reporting investor-ready.
  • Audited operating performance and optimized vendor + energy programs
  • Delivered modernization projects with tight budget control
  • Built 1–5-year improvement plan tied to tenant satisfaction and CapEx planning
Mixed-Use / Multifamily Portfolio7-property portfolio+15%–20% NOI
Utility audit platform to drive recurring NOI recovery
Designed and implemented a utility audit approach across a multi-property portfolio to improve cost recovery and reporting discipline.
Outcome
Created repeatable process and controls that improved recoveries and supported long-term expense management.
  • Built cross-functional workflow with accounting + operations
  • Standardized documentation and exception handling
  • Connected KPIs to client objectives for transparency
Enterprise / Public-Facing Campus4.5M SF$100M contracts$60M CapEx
Scaled reporting + vendor governance across 4.5M SF
Led operational oversight for a 4.5M SF Class A office portfolio with major retail and high service expectations.
Outcome
Improved service delivery, accelerated approvals, and strengthened executive reporting.
  • Negotiated major service agreements; tightened SLAs/KPIs
  • Integrated operating policies across campus
  • Produced exec-ready operational and financial reporting
Operations to StrategyCross-functional
SOP playbook to unify performance across teams
Created standardized operating procedures spanning management, accounting, engineering, and project management.
Outcome
Reduced friction, improved consistency, and made performance easier to measure and scale.
  • Defined role clarity and approval lanes
  • Built reporting cadence and common KPIs
  • Created practical templates for teams to adopt
How it works

A repeatable operating approach

Practical, structured, and easy for teams to adopt—built for owners who want clarity and control.

1) Diagnose
Review current performance, reporting, vendor agreements, work order data, and stakeholder expectations.
Trailing 12 storyVariance driversService pain pointsProcess bottlenecks
2) Design
Build a clear plan with measurable outcomes: budgets, SOPs, dashboards, and a capital roadmap.
KPI definitionsCadence & ownershipTemplatesApproval lanes
3) Execute
Implement quick wins while building durable systems. Align PM/leasing/engineering/accounting.
Vendor scorecardsEnergy/utility recoveryProject controlsTenant comms
4) Transfer
Handoff materials and train teams so improvements stick. Optional ongoing oversight.
PlaybooksCoachingGovernanceQuarterly refresh
About

Built in operations. Fluent in investor language.

A practical operator who turns field realities into numbers, narratives, and repeatable systems.

Background

I’ve led operations across office, mixed-use, and multifamily portfolios—including campus environments with complex service delivery. My work focuses on improving NOI and tenant experience through better reporting, tighter controls, and stronger execution.

20+ years in real estate operations
Lean Six Sigma Green Belt
Institutional owner reporting
Cross-functional leadership
Tools & systems
Yardi • MRI • Entrata • Smartsheet • Asana • Office 365 • and portfolio reporting stacks.
Style
Calm under pressure • clear writing • tight accountability • pragmatic change management
Contact

Let’s talk about your portfolio

Share what you’re trying to improve and I’ll propose a simple scope with clear outcomes.

Quick note

Replace the contact details below with your preferred email/phone and add a scheduling link if you’d like.

Email
killianbrian82@gmail.com
Phone
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Starter scopes
Reporting & KPI reset
2–6 weeks depending on portfolio size.
Budget + reforecast controls
2–6 weeks depending on portfolio size.
Vendor optimization sprint
2–6 weeks depending on portfolio size.
Capital planning + phasing
2–6 weeks depending on portfolio size.